Last Updated: August 27, 2026

Welcome to Curlertalk.

These Terms & Conditions govern your use of the Curlertalk website and your purchase of products from us.

Curlertalk is a trading name of HESSA LTD, a company registered in England and Wales under company number 15063250.

Registered Office:
71–75 Shelton Street
London WC2H 9JQ
United Kingdom

1. About Curlertalk

Curlertalk operates as an online retailer offering hair styling tools, beauty products, and related accessories.

By using our website or placing an order, you agree to these Terms & Conditions and our other applicable policies.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.

However, manufacturers may update product designs, packaging, specifications, or included accessories from time to time.

Product images may also vary slightly from the actual product due to screen settings, lighting, photography, or manufacturer updates.

3. Prices

All prices displayed on our website are subject to change without notice.

The applicable price is the price displayed at the time your order is placed.

Where applicable, taxes, shipping charges, or other fees will be displayed during checkout.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving:

• Product availability issues

• Pricing or listing errors

• Payment problems

• Suspected fraudulent activity

• Incorrect customer information

• Shipping restrictions

If we cancel an order after payment has been received, we will arrange an appropriate refund.

5. Payments

Payments are processed through secure third-party payment providers.

We do not normally store complete payment card information on our own systems.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

6. Shipping

Orders are processed and shipped according to our Shipping & Delivery Policy.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Customers are responsible for providing an accurate delivery address.

7. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Nothing in our policies is intended to remove or restrict mandatory consumer rights that apply to your purchase.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible.

We will make reasonable efforts to cancel an order before it enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

9. Intellectual Property

Unless otherwise stated, content appearing on this website, including text, graphics, logos, photographs, design elements, and other materials, is owned by or licensed to Curlertalk/HESSA LTD.

You may not reproduce, distribute, modify, or commercially exploit our website content without permission.

10. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with website security

• Introduce malicious software

• Access areas of the website without authorisation

• Use automated systems to abuse or disrupt the website

• Submit false or misleading information

11. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics providers, advertising services, and other technology providers.

Third-party services may have their own terms and privacy policies.

12. Limitation of Liability

To the extent permitted by applicable law, Curlertalk/HESSA LTD will not be responsible for indirect or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the applicable update date.

14. Governing Law

These Terms are governed by the laws applicable to the relevant transaction and, where applicable, the laws of England and Wales.

Mandatory consumer protection rights applicable to customers in their jurisdiction remain unaffected.

15. Contact

Curlertalk
A trading name of HESSA LTD
Company No. 15063250

71–75 Shelton Street
London WC2H 9JQ
United Kingdom

Email: support@curlertalk.com
Phone: +44 7532 779200

Monday–Friday: 9:00 AM–6:00 PM UTC