Last Updated: August 27, 2026

At Curlertalk, we want you to be satisfied with your purchase. If you need to return a product, please review the conditions below.

1. Return Period

Eligible products may be returned within 30 days of delivery, provided they meet the requirements of this policy.

The return period begins on the date the order is shown as delivered.

2. Return Requirements

To be eligible for a return:

• The item must be unused or only reasonably inspected.

• The product must be returned in its original packaging where reasonably possible.

• All accessories, manuals, and included components should be included.

• The product must not show damage caused by misuse, neglect, or improper handling.

• Proof of purchase may be required.

For hygiene and safety reasons, certain beauty or personal-care products may not be eligible for return once opened or used where applicable law permits such exclusion.

3. Hair Styling Tools

Before returning a hair styling tool, please ensure the product is clean, safely packaged, and protected against damage during transit.

Products damaged through misuse, incorrect voltage, physical damage, modification, or failure to follow manufacturer instructions may not qualify for a refund.

4. Damaged or Defective Products

If your product arrives damaged or appears to have a manufacturing defect, contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photographs or video showing the problem where appropriate

We may request additional information to assess the issue.

Where a product is confirmed to be defective, we may offer a replacement, repair, refund, or another appropriate remedy in accordance with applicable law and the manufacturer's warranty terms where applicable.

5. Incorrect Item

If you receive an item different from the one ordered, contact us promptly.

We will review the order and arrange an appropriate solution where the error is confirmed.

6. Change of Mind

If you simply change your mind, the product must satisfy the return requirements above.

Original shipping charges may not be refundable unless required by applicable law.

7. Return Shipping

Unless the item is defective, damaged on arrival, or incorrectly supplied, the customer may be responsible for the cost of returning the product.

Return shipping instructions will be provided after your return request has been reviewed and approved.

Do not send a product to an address without first contacting our customer support team.

8. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your bank or payment provider.

9. Non-Refundable Items

Certain items may not be eligible for return where permitted by applicable law, including products that:

• Have been used in a manner that makes them unsuitable for resale

• Have been altered or damaged by the customer

• Are excluded for hygiene reasons after opening or use

• Are specifically identified as non-returnable before purchase

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

11. Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights you may have under applicable law.

Where applicable law provides rights that are more favourable to the customer than this policy, those rights will apply.

12. Contact Us

Curlertalk
A trading name of HESSA LTD
Company No. 15063250

71–75 Shelton Street
London WC2H 9JQ
United Kingdom

Email: support@curlertalk.com
Phone: +44 7532 779200

Monday–Friday: 9:00 AM–6:00 PM UTC