Last Updated: August 27, 2026

Curlertalk is a trading name of HESSA LTD, a company registered in England and Wales under company number 15063250.

Registered Office:

71–75 Shelton Street
London
WC2H 9JQ
United Kingdom

Email: support@curlertalk.com
Phone: +44 7532 779200

Customer service hours:
Monday–Friday: 9:00 AM–6:00 PM UTC

1. Information We Collect

When you visit Curlertalk, place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Customer service communications

• Information submitted through forms on our website

Payment information is processed securely through third-party payment providers. We do not normally receive or store your complete payment card details.

2. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics tools, pixels, and similar technologies.

This may include:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Products viewed

• Referring website

• Date and time of visits

• General website usage information

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Process payments

• Arrange shipping and delivery

• Send order confirmations and tracking information

• Respond to customer enquiries

• Provide customer support

• Improve our website and services

• Understand how customers use our website

• Detect and prevent fraud

• Maintain website security

• Comply with applicable legal obligations

• Send marketing communications where permitted by law

4. Sharing Information

We do not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

• Payment processors

• Shipping carriers

• Fulfilment providers

• Website and hosting providers

• Analytics providers

• Advertising platforms

• Customer support providers

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, website, or legal rights.

5. Cookies

Curlertalk may use cookies and similar technologies to:

• Operate essential website functions

• Remember preferences

• Analyse website traffic

• Improve website performance

• Measure advertising performance

• Support marketing activities

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted by applicable law, we may send promotional emails about products, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us.

7. Data Security

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and comply with legal and regulatory obligations.

9. Your Rights

Depending on applicable law, you may have rights concerning your personal information, including:

• Accessing personal information we hold about you

• Requesting correction of inaccurate information

• Requesting deletion where legally permitted

• Restricting certain processing

• Objecting to certain processing

• Requesting data portability where applicable

• Withdrawing consent where processing is based on consent

To exercise an applicable right, contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Curlertalk is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Curlertalk is not intended for children who are below the minimum age required to provide personal information under applicable law.

We do not knowingly collect personal information from children for the purpose of purchasing products through our website.

12. International Data Transfers

Some service providers may process information outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the applicable "Last Updated" date.

14. Contact Us

Curlertalk
A trading name of HESSA LTD
Company No. 15063250

71–75 Shelton Street
London WC2H 9JQ
United Kingdom

Email: support@curlertalk.com
Phone: +44 7532 779200

Monday–Friday: 9:00 AM–6:00 PM UTC