Last Updated: August 27, 2026

We understand that sometimes you may need to change or cancel an order.

1. Requesting a Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Please include:

• Your full name

• Order number

• Email address used for the order

• Reason for cancellation, if applicable

2. Before Processing

If your cancellation request is received before your order enters processing, we will make reasonable efforts to cancel it.

If cancellation is successful, any payment already collected will be refunded to the original payment method.

3. After Processing or Shipment

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

In this situation, you may need to receive the order and request a return in accordance with our Refund & Returns Policy.

4. Refunds

Approved cancellation refunds are normally issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

5. Pre-Orders or Special Orders

If an item is identified as a pre-order or special-order product, any applicable cancellation conditions will be displayed before purchase.

6. Consumer Rights

This policy does not limit any cancellation or withdrawal rights provided by applicable consumer protection laws.

Where mandatory legal rights apply, those rights take precedence over this policy.

7. Contact Us

Curlertalk
A trading name of HESSA LTD
Company No. 15063250

71–75 Shelton Street
London WC2H 9JQ
United Kingdom

Email: support@curlertalk.com
Phone: +44 7532 779200